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Privacy Policy

In the Hotel Casa Real Villa de Leyva we are always in search of excellence to fulfill your expectations.

1. POLITICS OF REVENUE AND DEMURRAGE:

  • We reserve the right of admission.

  • The Hotel Casa Real Villa de Leyva has been designed and engineered to accommodate in its facilities adults. Are not supported under the age of twelve (12) years.

  • Pets are not allowed to enter.

  • It is forbidden to enter alcoholic beverages and hallucinogens, if it reaches to suspect or detect the violation of this rule will give immediate notice to the authorities.

  • The only way to get into the hotel is under reservation. For reasons of security, privacy and exclusivity as well as internal policies of the same, it is not possible to know it while guests are staying.

  • Smoking is not allowed in the facilities of the hotel, the exterior and interior spaces are smoke-free.

2. POLITICS OF PAYMENT:

  • Any reservation must be fully paid before Check-in.

3. POLITICS OF CANCELLATION:

  • Cancellation Before Check-in: The cancellation must be requested via email at least 48 hours before the arrival of the guest, otherwise will be charged 100% of the value of the first night.

  • Policy of No Show: The reserve was observed until midnight on the day of arrival. All guests that have booked in the hotel and will not arrive on the scheduled date, is considered a no show and you must cancel the hotel 100% of the value of the first night as penalty. On the other hand the reservation will be canceled and in case you want to re-activate it you must request a new one that will be subject to availability of hotel. The money paid is not refundable and not deferrable.

  • The manager may approve changes to the above provisions in special cases.

     

4. POLITICS OF CHECK IN AND CHECK OUT:

  • Check-in: 3:00 pm

  • Check-out: 1:00 pm

  • Early Check-in / Late Check-out: Will be awarded according to the occupation of the day in which they require with upon request. If the Late Check out is not informed and authorized in the reception of the hotel will have an extra charge of 20% of the fare.

  • Policy Not To Check out: The do not check out is determined when a guest does not release the room on the date set in the reservation. In the event that the hotel is at 100% in their occupation and the extension of the stay generate overbooking, the manager of the hotel may authorize the extension of the stay with a surcharge of 50% additional to the value of the fare for the night. If there is availability of rooms will not be charged extra charge.